Interpretation and Counseling Service for Non-Japanese

Telephone answering

Interpreters for this service use a three-way calling system to interpret for the 2 parties and provide advice to callers including the following situations:

  • ・When non-Japanese speakers have difficulty communicating at administrative organizations related to Kyoto City, including ward offices.
  • ・When non-Japanese speakers need to know where to go and how to apply to use government services.
  • ・When non-Japanese speakers want to talk to administrative organizations related to Kyoto City, including ward offices over the phone.
English Interpreting Service  Tuesdays, Wednesday & Thursdays  9:00 – 17:00
Chinese Interpreting ServiceWednesdays & Fridays  9:00 – 17:00
The service is provided forForeign residents or those who don’t speak Japanese in the Kyoto City area.
Those who work at administrative organizations in Kyoto City when they need to communicate with non-Japanese speakers.
FeeFree of charge (*Please note that callers must bear any telephone costs)

At kokoka's reception

The following languages can be supported if you come in person at kokoka’s reception.

  • ・Korean, Vietnamese, Nepali, Indonesian, Tagalog, Thai, Portuguese and Spanish

Frequently Asked Questions