Emergency and Disaster
- Making Emergency Calls
- When you encounter an accident/incident
- Injuries and Sudden Illnesses
- Disasters (Fire, Earthquake, Flooding, etc.)
- “Easy Living for Foreigners Mail-magazine”
Making Emergency Calls
| Police | TEL：１１０ |
|---|---|
| Ambulance | TEL：１１９ |
| Fire | TEL：１１９ |
When making an emergency call
- ・Emergency calls are available 24 hours a day.
- ・Emergency calls are free of charge.
- ・Interpreting service is available when you call 119 (English, Chinese, Korean, Spanish, Portuguese). The language changes after music runs for a while. Please stay on the line until you hear the interpreter.
- ・While calling, do not panic and provide following information:
(1) What the incident is (accident, illness, fire, etc.)
(2) The location you are at (your address or a noticeable landmark)
(3) Your name and phone number - ・When you hear or see the fire engine or ambulance approaching, go outside and guide them to the place of the incident.
- ・There is no charge to call an emergency number from a public telephone. If there is a red button on the public telephone, press the button first then dial 110 or 119. When using a digital public telephone, pick up the receiver and dial 110 or 119.
- ・When making an emergency call from a mobile phone, make sure that you give your mobile phone number to the police or fire department. They may have to call you back and ask you for more information about the situation or your location. Please stay at the same place and do not turn off the power of your phone.
- ・If you are driving a car, please pull off to a safe place to make or receive phone calls.
When you encounter an accident/incident
When you are caught in a traffic accident
If you become a victim:
- ・Report the accident to the police immediately. If the accident is not reported to the police, you will not be able to obtain the Traffic Accident Certificate or Kotsujiko Shoumei-sho, which will be required to receive insurance claim payments.
- ・Confirm the address and name of the driver, the owner of the vehicle (if the driver is not the owner), vehicle number, the validity period of the vehicle insurance policy and the name of the insurance company.
- ・Even if you think your injuries are minor, please get a medical check-up. Injuries may become worse as time passes.
If you have caused an accident:
- ・Give first-aid to the victim and call an ambulance. Be cautious not to cause danger to other cars and people. If necessary, move your car to a safe place.
- ・If you cause an accident while driving a car or riding a bicycle, you must report it to the police.
Lost and Found
If you have lost money or other valuables:
- ・As soon as you realize you have lost valuables, please report it to the nearest police station or police box (Koban).
- ・If you have lost your money or other valuables on a train, in a taxi or a department store, report it to the place you think you lost it (train station, taxi company, dept. store) as soon as possible.
- ・If the lost property is found and is returned to you, you are obliged to give the finder a reward equivalent to 5 to 20% of the value of the property according to the regulation.
If you have left articles behind in taxis, buses or subways:
| Kyoto City Bus: contact- Kitaoji Transportation Information Desk | Tel：075-493-0410 |
|---|---|
| Kyoto City Subway: contact- Karasuma-Oike Station | Tel：075-213-1650 |
| Taxi: Lost and Found Center | Tel：075-672-1110 |
If you have lost valuable and important articles:
- ・Resident Card: First report to the police to obtain a Certificate of Loss (Ishitsu Shomei), then report the loss to your local immigration office with the certificate.
- ・Passport: First report to the police to obtain a Certificate of Loss (Ishitsu Shomei), then report the loss to your embassy or consulate with the certificate.
- ・Credit card: Immediately report it to the credit card company.
- ・Cash card: Immediately report it to the bank.
When you find a lost article:
- ・Report it to the nearest police station as soon as possible.
- ・If you find an item somebody dropped on the train or in a department store, hand it to the nearest staff member working there.
- ・Be sure to receive a receipt for both cases.
How to avoid becoming involved in a crime or criminal activity:
(1) Never give your cell/smart phone or bank book to another person!
It is illegal to set up a mobile phone contract, open a bank account, apply for a credit card, and rent a room, etc. for another person in exchange for money or other form of remuneration. In addition to being illegal, the account might be used in a crime and you will be accountable for any unpaid bills.
(2) Never let anyone borrow your Student ID or Health Insurance Card!
Do not let anyone borrow your Student ID, Health Insurance Card, Exchange Student ID, Resident Card, etc. If somebody tells you they introduce a job and asks you to borrow your ID, do not lend them your ID. In many cases like this, the ID won’t come back and will be used in crime-related matters.
(3) Do not take a part-time job to accept or send out packages for others or send money to others’ bank accounts!
Part-time jobs accepting or sending packages, sending money from your account to an unknown person are scams.
＊For any problems involving (1)(2)(3), please talk to the officers at one of the following police stations:
| Kyoto Prefectural Police Headquarters - General Consultation Office | TEL：075-414-0110 | Mon. - Fri. 9:00-17:45 (Closed on public holidays, Year-end and New Year's Holiday) |
|---|---|---|
| Kyoto Prefectural Police Headquarters - Organized Crime Countermeasures Section 1 | TEL：075-451-9111 |
＊ Otherwise, please visit your nearest police station.
Injuries and Sudden Illnesses
Call an Ambulance (Dial 119)
In case of sudden illness or serious injury, call for an ambulance by dialing 119. Dial 119 in the same way when using a mobile phone. If it is a minor injury or non-life-threatening illness, use a taxi or car to get to a hospital or clinic. When calling for an ambulance, prepare the sick or injured person’s health insurance card and the patient registration card (Shinsatsu-ken) if there is one before the ambulance arrives. Calling an ambulance is free of charge, but you are required to pay for the medical treatment at the hospital/clinic.
In case of illness on a holiday or at night while hospitals or medical facilities are closed:
Please use emergency medical facilities.
Checking out the facilities
Disasters (Fire, Earthquake, Flooding, etc.)
Fire
Let’s check what you should be careful about when fire and other disasters occur (English, Chinese, Korean).
Kyoto City Fire Department
Pamphlet for disaster prevention issues in 4 languages.
https://www.city.kyoto.lg.jp/shobo/cmsfiles/contents/0000284/284837/01.pdf
Preparing for an earthquake
Learn about expected intensity of earthquakes in Kyoto (English, Chinese, Korean / machine translation). ＊Please select the language from the “Language” button.
Earthquake Hazard Map
Preparing for flooding
When a lot of rain falls near a river, check the dangerous places (English, Chinese, Korean / machine translation) ＊Please select the language from the “Language” button.
Flood Damage Hazard Map
https://www.bousai.city.kyoto.lg.jp/category/1-1-0-0-0-0-0-0-0-0.html
Preparing for landslide disaster
Check where the dangerous places near mountains are after a lot of rain falls (English, Chinese, Korean / machine translation). ＊Please select the language from the “Language” button.
Landslide Disaster Hazard Map
https://www.bousai.city.kyoto.lg.jp/category/1-2-0-0-0-0-0-0-0-0.html
“Easy Living for Foreigners Mail-magazine”
A mail magazine to send out useful information to foreign residents. Once you apply for a subscription, we’ll provide you with information necessary at the time of disaster, events, and valuable matters.
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