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Emergency Procedures

 
 

Police

Dial 110 (24 hours)

To ask for help, say “Tasukete kudasai” (Help, please!)
Tell the officer as accurately as possible the time, location and nature of the accident or incident. Also give your name, address and telephone number, or place where you can be contacted.

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Fire and Ambulance

Dial 119 (24 hours)

First state "kaji"(fire) or "kyu kyu" (ambulance) clearly, then state:

Things to tell them
•Your name, address or a conspicuous landmark, and telephone number
•If it is a report of fire, state what is burning and whether there is anyone in danger inside the building.
•If you require an ambulance, state what condition the patient is in.

*If you cannot speak Japanese, first state that you are a foreigner, and follow the officer’s instructions.
*The use of fire and ambulance services in case of a genuine emergency is FREE.

Emergency calls from public telephone (Toll Free/24 hours)
Toll Free/24 hours
To call emergency numbers from public pay phones, lift up the receiver, firmly press the red button, and then dial the appropriate number.

Fire prevention
Take care as there are many wooden houses in Japan, and if a fire breaks out it is likely to spread quickly.
The air is also very dry during winter, so when using a heater do not leave articles of clothing or any flammable items near by that might catch alight.

To increase awareness of disaster prevention
Kyoto City Civic Center for Disaster Prevention
Address 7 Sugata-cho, Nishi-Kujo, Minami-ku, Kyoto.
Hours open>9:00-17:00 (admission until 16:00)
closed>Monday, third Tuesday, public holiday and during New Year Holidays
TEL 075-662-1849
Kyoto City Civic Center for Disaster Prevention provides information on earthquakes, typhoons, fire fighting and evacuation etc. via explanatory videos and “simulation experience” programs. Free of charge, reservation necessary.

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Gas Leaks


To report a gas leak (24 hours), ring the following company and say, “Gasu more desu. Sugu kite kudasai”. (There’s a gas leak! Come quickly, please!), give them your address.

City Gas:075-314-1241 (Osaka Gas)
Propane Gas:the telephone number marked on the sticker attached to the gas appliance.

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Earthquakes


Japan is an earthquake prone country and large earthquakes have occurred in Kyoto in the past. It is necessary to prepare for the unexpected.

What to do in case of an earthquake
Firstly, stay calm, do not rush out doors in alarm.
Wait until the tremor subsides.
If you feel a tremor while indoors, immediately get under a table or desk and use a cushion to protect your head.
Be careful not to start a fire if using gas at the time.

Preparation in case of an earthquake
Fix tall pieces of furniture such as cabinets and bookshelves to walls and pillars.
Always keep on hand a minimum 3 day supply of food and drinking water (three liters/day/person)
For swift evacuation in case of an emergency, prepare a bag with the following emergency provisions:
  (a flashlight, 3 days supply of water and nonperishable foods, a first-aid kit, clothes, a box of matches, a lighter, candles, a helmet, gloves, etc.)

Evacuation
If a major disaster should occur, there are two places you can seek refuge: the “Temporary Refuge Area” or the “Large Refuge Area”.
The Temporary Refuge Area is a designated place in your neighborhood-ordinarily the nearest school or park, where you can seek temporary shelter while waiting out the course of a disaster.
The Large Refuge Area is a large-scale shelter offering protection if a fire breaks out after an earthquake.

For information about the locality of fires and shelters, contact
Consultation Line for Disaster Prevention>075-231-5000(24 hours/Japanese only)

A “Disaster-prevention Guide” written in English, Chinese, and Korean is available from the Kyoto International Community House, the Ward office or fire station in your area.

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Typhoons


Typhoon season in Japan is from June through September. If a typhoon is approaching, pay extra attention to weather forecasts, especially if you are planning outdoor activities like mountain climbing, fishing or swimming etc, keeping in mind that a typhoon often causes traffic (esp. bullet trains) to come to a standstill.

Precautions against typhoons
Make sure anything outside your home that might blow away is properly secured.
Typhoons can disrupt power, gas, or water supplies, so keep handy a flashlight, candles, drinking water and necessary medicine.
A portable radio is also convenient for finding out information on the current situation.

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Traffic Accidents


Contact Kyoto City General Public Consultation Section
TEL 075-256-2140
Hours Free of charge, open 9:00–12:00, 13:00–16:30 on weekdays
(Japanese only)

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Lost and Found


Lost money and valuables
If you lose money or valuables, report it as soon as possible to the nearest police box or station.
If on public transport (train, taxi) or in a department store, immediately notify the authorities concerned.
If a lost article is found and returned, by law you are required to give the finder a reward equivalent to 5–20% of its value.

For articles left behind in taxis’, buses or subway
Traffic Bureau Inquiry Office (bus) :075-801-2561
Karasuma-Oike Station, Information Center(subway):075-213-1650
Taxis Lost and Found Center:075-672-1110

Lost articles which must be reported
Certificate of Foreign Residents Registration: receive a “certificate of loss” issued by the police and report with it to the ward office where you are registered.
Passport: same as above, except report to your Embassy or Consulate.
Credit and/or Cash cards: immediately notify the appropriate company or bank in order to prevent misuse of the card by another person.

On finding a lost article
If you find a lost article on the street, report it to the nearest police box or station as soon as possible.
If on public transport or in a department store, it is more desirable that you hand it to the nearest staff member.
Be sure to receive a receipt of claim in either case.

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